Customer Agreement

1. Login to www.gogogo.travel home page, at the top right corner of "Login/Registration": Register as a member
2. Fill in your basic information, check your email and activate your membership email.
3. Return to the home page, email login, select your preferred route, click "View Details".
4. Enter the product page, according to your actual traveler situation, select the room type, add to the shopping column, multiple registration can be cumulative added to the shopping column.
5. Follow the instructions in the shopping column to the cashier and make payment with Ideal.
6. Submit complete and accurate traveler information in time after payment.
7. Receive the order and payment confirmation by email. 
8. If you have any questions during the registration process, please contact our customer service on WeChat or by phone: +31 20 7008357 (weekdays 10.00-17.00) or email to info@gogogo.travel

1. For bus tours from the Netherlands, including day tours, weekend tours and multi-day tours, all valid orders that have been registered and paid for on the official website can be cancelled without charge 15 working days before the departure date. Cancellations must be made 15 working days before the departure date by sending an email to info@gogogo.travel with the following information: order number, name of the person making the reservation and the person accompanying it, and the product information.
2. The paid tour price will be refunded to the bank account used at the time of registration. Cancellation is not possible within 15 working days before the departure date and can be transferred. The transferring party and the accepting party can send an email to info@gogogo.travel with the instructions, and the transfer of room sharing should be arranged for the same gender. 
3. If the number of participants is not enough, "GogoTravel" has the right to cancel the activity at least 3 days before the departure date and return the paid tour fee.
4. Exception: For single or double flight air tours, the cancellation policy is stricter due to the reservation of air tickets and local suppliers, please refer to the special terms and conditions of each route.
5. Due to any special personal reasons during the trip, withdrawal from the tour will be treated as automatic abandonment and no refund will be made. Tour members may not request a partial refund without courtesy.

1. Some of the "GogoTravel" routes involve one-way or round-trip flights to the inland section of Europe or the international section.
2. Please make sure to provide accurate name (same as passport) and related information. (Change of name or other information may incur a fee, depending on the rules of each airline)
3. Please be on time at the designated meeting point on the day of departure.
4. Each person can bring one free hand luggage, depending on the airline. If you add checked baggage, there will be additional charges. Please check the official website of the airline involved in the tour for details. If you need additional baggage, please contact us by email or phone after payment and registration, or add it at the airport on the day of departure, which is slightly more expensive. 
5. The tour participants should follow the relevant airline's flight regulations, which can be found on the official website of each airline.

1. GogoTravel will not be responsible for any late departure of the bus or plane for any reason or situation and will not refund any fees.
2. In case of any circumstances or personal reasons, if the applicant requests to depart on his own, return individually or leave the tour in the middle of the tour, "GogoTravel" will assist in making arrangements, but will not be responsible for any indirect or direct loss due to any delay or change in transportation or anything that may cause failure to catch the prearranged tour.
3. All itineraries are textual descriptions for reference only, the difference between the description and reality does not constitute a dispute; "GogoTravel" and the tour guide and tour leader have the right to make appropriate arrangements and adjustments depending on the actual situation.
4. If the participant withdraws from any activity during the trip, he/she will be considered to have automatically given up and the fee will not be refunded.
5. If any participant intentionally disrupts the work of the staff, endangers the personal safety of others, affects the normal activities and interests of the group, the staff has the right to deal with the local police and the local police in the Netherlands, depending on the specific situation or with the approval of the majority of the participants, and to disqualify the participant from the group and order him/her to leave the group, and the balance of the uncompleted part of the trip will not be refunded. All actions taken by the participant after leaving the tour are not related to "GogoTravel".